Refund policy

RETURN & EXCHANGE POLICY

EFFECTIVE DATE: NOVEMBER 25, 2022

ALL SALES ARE FINAL. NO REFUNDS. NO RETURNS. NO EXCHANGES EXCEPT AS EXPRESSLY STATED BELOW. NO CANCELLATIONS. NO EXCEPTIONS.

BY PLACING AN ORDER, YOU IRREVOCABLY AGREE THAT YOUR PURCHASE IS FINAL, NON-REFUNDABLE, AND NON-REVERSIBLE UNDER ANY AND ALL CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO: CHANGE OF MIND, DISSATISFACTION, EXPECTATION MISMATCH, PRODUCT USE OR RESULTS, DELAY IN DELIVERY, CUSTOMER ERROR, INCORRECT ORDER, OR ANY OTHER PERSONAL OR EXTERNAL REASON.

ORDERS CANNOT BE MODIFIED, CANCELED, OR WITHDRAWN ONCE PLACED.

WE DO NOT ACCEPT RETURNS OF ANY KIND.

WE DO NOT ISSUE REFUNDS OF ANY KIND.

WE DO NOT PROVIDE STORE CREDIT.

THE ONLY AND SOLE EXCEPTION IS FOR PRODUCTS THAT ARRIVE PHYSICALLY DAMAGED.

DAMAGED ITEM REPLACEMENT – STRICT CONDITIONS:

IF AND ONLY IF A PRODUCT ARRIVES PHYSICALLY DAMAGED, YOU MAY REQUEST A REPLACEMENT, SUBJECT TO FULL COMPLIANCE WITH ALL CONDITIONS BELOW:

  1. YOU MUST NOTIFY US IN WRITING WITHIN 48 HOURS OF THE OFFICIAL DELIVERY CONFIRMATION TIME.

  2. YOU MUST PROVIDE CLEAR, UNEDITED, HIGH-QUALITY PHOTOGRAPHIC EVIDENCE OF:

    • THE DAMAGE TO THE PRODUCT

    • THE FULL PRODUCT

    • THE ORIGINAL PACKAGING (INSIDE AND OUTSIDE)

  3. THE PRODUCT MUST REMAIN UNUSED, UNALTERED, AND IN ORIGINAL CONDITION, EXCEPT FOR REASONABLE INSPECTION.

FAILURE TO MEET ANY ONE OF THESE REQUIREMENTS WILL RESULT IN IMMEDIATE AND FINAL REJECTION OF YOUR CLAIM.

ALL CLAIMS ARE REVIEWED AT OUR SOLE, FINAL, AND ABSOLUTE DISCRETION.

IF APPROVED:

  • A REPLACEMENT OF THE SAME PRODUCT WILL BE ISSUED AT NO COST FOR THE PRODUCT ITSELF.

  • YOU MUST RETURN THE DAMAGED ITEM BEFORE ANY REPLACEMENT IS RELEASED.

  • THE RETURN MUST BE SHIPPED USING A TRACKABLE SHIPPING METHOD.

  • YOU ARE FULLY RESPONSIBLE FOR THE RETURN SHIPMENT UNTIL IT IS RECEIVED BY US.

IF THE DAMAGED ITEM IS NOT RETURNED, NO REPLACEMENT WILL BE PROVIDED.

WE RESERVE THE RIGHT TO REFUSE ANY CLAIM THAT APPEARS FRAUDULENT, ABUSIVE, OR NON-COMPLIANT.

SHIPPING, DELIVERY, AND RISK TRANSFER:

ALL ORDERS ARE SHIPPED VIA THIRD-PARTY CARRIERS.

ONCE AN ORDER HAS BEEN DISPATCHED, ALL RISK AND RESPONSIBILITY TRANSFERS TO THE CUSTOMER.

ONCE A PACKAGE IS MARKED AS DELIVERED BY THE CARRIER, IT IS DEEMED SUCCESSFULLY DELIVERED.

WE ARE NOT RESPONSIBLE UNDER ANY CIRCUMSTANCES FOR:

  • LOST PACKAGES

  • STOLEN PACKAGES

  • DELIVERY DELAYS

  • DELIVERY ERRORS

  • PACKAGES MARKED AS DELIVERED BUT NOT RECEIVED

ALL DELIVERY-RELATED ISSUES MUST BE RESOLVED DIRECTLY WITH THE SHIPPING CARRIER.

REFUSED, RETURNED, OR UNDELIVERABLE PACKAGES:

IF A PACKAGE IS REFUSED, UNCLAIMED, OR RETURNED DUE TO AN INCORRECT, INCOMPLETE, OR INVALID ADDRESS PROVIDED BY THE CUSTOMER:

  • THE ORDER REMAINS FINAL AND NON-REFUNDABLE

  • NO REPLACEMENT WILL BE SENT

  • NO CREDIT WILL BE ISSUED

ANY REQUEST TO RESHIP THE ORDER WILL REQUIRE FULL PAYMENT OF NEW SHIPPING COSTS.

CHARGEBACKS AND PAYMENT DISPUTES:

BY COMPLETING A PURCHASE, YOU AGREE TO CONTACT US FIRST TO ATTEMPT RESOLUTION BEFORE INITIATING ANY CHARGEBACK OR PAYMENT DISPUTE.

ANY CHARGEBACK OR DISPUTE FILED IN VIOLATION OF THIS POLICY MAY BE FORMALLY CONTESTED USING, BUT NOT LIMITED TO:

  • PROOF OF DELIVERY

  • ORDER CONFIRMATION

  • IP AND TRANSACTION DATA

  • CUSTOMER ACCEPTANCE OF THIS POLICY

  • COMMUNICATION RECORDS

WE RESERVE THE RIGHT TO PURSUE ALL AVAILABLE ACTIONS TO DEFEND AGAINST FRAUDULENT OR BAD-FAITH DISPUTES.

LIMITATION OF LIABILITY:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES ARISING FROM THE USE OF OUR PRODUCTS OR FROM ANY SHIPPING OR DELIVERY ISSUES.

OUR TOTAL LIABILITY, UNDER ANY CIRCUMSTANCES, SHALL NOT EXCEED THE AMOUNT PAID FOR THE PRODUCT.

POLICY ACCEPTANCE:

BY PLACING AN ORDER, YOU CONFIRM THAT:

  • YOU HAVE READ THIS POLICY IN FULL

  • YOU FULLY UNDERSTAND AND ACCEPT THAT ALL SALES ARE FINAL

  • YOU AGREE THAT NO REFUNDS, RETURNS, OR CREDITS WILL BE PROVIDED

  • YOU ACCEPT THAT REPLACEMENTS ARE STRICTLY LIMITED TO VERIFIED DAMAGED ITEMS ONLY, UNDER THE CONDITIONS ABOVE

THIS POLICY CONSTITUTES A LEGALLY BINDING AGREEMENT UPON PURCHASE.

ALL SALES ARE FINAL. NO REFUNDS. NO RETURNS. NO EXCEPTIONS.